Shipping
Shipping is calculated automatically depending on your shipping address, however shipping is free in Canada for orders over $99.00 net (after discounts and before tax).
PLEASE NOTE:
If your order contains large, and/or heavy items (such as Cast Iron Cookware, large cookware items, cookware sets, dinnerware sets, stand mixers) then there will be an additional charge of $10 – $25. You will see this when checking out.
Due to the high cost of shipping to the North West Territories, Nunavut, and the Yukon Territories the base shipping rate is $20.
US shipments may be subject to import duties , brokerage fees and local sales taxes that may be levied upon receipt of your order. These additional charges for customs clearance are the sole responsibility of the addressee; we have no control over these charges and cannot predict what they might be.
The shipping cost (not including duties and taxes) to the USA is $15 for any order under 11lbs. Abover 11lbs (5 KG) is based on weight
Damage claims must be made within 3 days of receipt of delivery by emailing sales@cookculture.com. Goods must be returned in original packaging.
Cook Culture is not responsible for delivery delays due to unforeseen circumstances beyond our reasonable control, such as delays due to severe weather, natural disasters or strikes.