Class Cancellation Policy
We understand that life throws curve balls every once in awhile and plans need to change. Because of this our cancellation policy is:
- Cancellation 48 hours or more: exchange or full refund to original payment method
- Less than 48 hours: No refunds or exchanges
If you need to cancel or change your booking please do so by replying to your class confirmation or reminder email. Your request will be time stamped to the time when your email was sent, not the time we read the email.
If you fail to show up to a class, no credit is offered and there are no make up classes.
You are always welcome to send a friend or family member in your place if you are unable to attend.
There are no exceptions to our policy due to weather, illness, traffic etc.
It is the guest’s responsibility to be aware of the date and time of a class, a courtesy and confirmation email will be sent to remind guests of an upcoming class; but, we are not responsible if you do not receive the email or the class time is inaccurate, due to timezone settings.
Consider our cooking classes like cooking “events”. If you failed to show up to a event, such as a concert you cannot get a credit back from the concert venue, no matter the reason. Please think of our classes the same way!
For the 3-part Cooking Bootcamps: We highly recommend that you determine your availability prior to registering. It is a consecutive series so that you can build upon the previous week and make a leap in your cooking skills. Our 48 hour cancellation policy is in effect for Day 1 of the Bootcamp, once the series begins we cannot offer a refund or credit towards another class.
Occasionally it is necessary for us to cancel a class. We will do everything we can to give you as much notice as possible. When this occurs, we will re-book you into another class of your choice.